To create a new ticket as a new user can be accomplished from the JDE Support Services web page.
Select the tab
Click the link
Click the + sign to add a New Ticket
When submitting a ticket, please fill out the following fields:
Requester: the email address for the user
Requester: Name (First and Last Name)
User Name: (Userid)
Module: (please select module being affected)
Subject: Description of the problem
Priority:
- Low : non – critical can be addressed at any time in the next 48 hrs
- Medium: important and should be closed in the next 24 hrs
- High: very important and should be addressed in the first 12 hrs
- Urgent: system impacted, should be resolved in the next 4 hrs
Description: more detailed description of the issue. Please provide Program Names, Versions and Roles associated with the reported incident.
Attachments: any screen shots, reports, pdfs or documents that can further detail the issue and assist in resolution.
If you have any questions/concerns unrelated to a ticket, please send an email to support@jdesupportservices.com